Our entire business model is built on customer interactions.
We want to offer you the best service possible which is why we are constantly updating and improving our communication methods both internally and customer facing.
We do not believe in absenteeism service. You deserve to know when your service will be delivered.
What you can expect from us:
- We will always get back in touch with you.
- Your questions and concerns will be addressed in a timely manner.
- We will communicate when our tractor is on it's way to your home so you are not left in the dark concerning your service timeline.
- Currently this means that you will receive a phone call from us alerting you that we will visit your home within the next 4 hours.
- During snow events we try to answer every phone call. If we miss your call we will return your phone call ASAP.
- We will value your time and respond to your requests ASAP.